Return/Warranty Policy
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
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Shipping
CIH strongly recommends using the supplied protective case or double walled boxes for all shipments. Products shipped without a case are not subject to warranty claims. Shipping insurance is recommended but not required.
CIH uses FedEx and UPS for our return shipping. You may ship your equipment to us by FedEx, UPS, DHL, USPS, or freight.
As with receiving your equipment, we take pictures of the equipment before it is shipped back to show what is being returned and the condition.
If no carrier and/or account number is provided for return, CIH will select FedEx or UPS Ground shipping and bill customer accordingly for shipping charges. Shipping is NOT FREE.
